Achieving High Customer Satisfaction with High Quality Support
Our mail support service includes Operation Support, wherein an operator responds to the user in order to resolve any issues they may have. In the event that the operator is unable to resolve the matter on their own, the case will be escalated.
Furthermore, we provide services for formulating workplace policy and developing workflow. We also offer consulting services via supervisors.
We provide Tier-1 mail support for your customers.
In cases where administrative access is a necessity, we will usually be required to escalate the case.
But, should you grant our operators the use of your administrative tools to solve issues, the number of escalated cases will decrease. This drastically cuts the amount of time your staff will need to allocate towards resolving cases and lets them focus on other work.
|Mail Support||We reply to customers' inquiries. We also perform various tasks such as investigation and escalation.|
|Investigation with Tools||Using the appropriate administrative tools, we can investigate anything from chat logs to purchase history.|
|Template Creation||We can create standard template responses in accordance with your support policy.|
|Summarized Feedback & Opinion Reports||We can send reports of customers' impressions and requests by summarizing inquiry contents.|
Cases escalated by our operators will receive a detailed response generated in accordance with policy guidelines.
The response will be detailed and straightforward to the benefit of both the customer and the operator working on their case.
|Creating & Posting Announcements||In the event of a bug, we will swiftly create announcements to reassure players affected by the situation.|
|Item Distribution||We will perform in-game distributions such as with events and compensation for bugs. These are delicate tasks that require reliable performance.|
|Escalation to Developers||While we make daily reports, we will immediately escalate high urgency issues to your development team.|
|Account Management||We use client information search tools through VPN, allowing us to carry out support requiring access to details such as purchase history or login history.|
We offer experienced supervisors capable of formulating support policy and managing work-flow. Furthermore, our supervisors are equipped to train new operators and provide valuable know-how to companies entering their ramp-up periods.
|Formulating Management Policy||We construct and propose a management flow so that you can receive smooth support.|
|Tier 1 Customer Support Quality Management||We check the quality of mail support and strategize to improve operation support quality.|
|Creating Compensation Policy||In the event of a bug, we will consider the impacted range and customer compensation policy, and respond appropriately.|
Bot One is a game management support service used to create an optimized FAQ for your product by prompting users with questions regarding in-game bugs and common queries that arise during play.
When it comes to maintaining games, supporting users in regards to bugs and other inquiries is a frequent necessity. However, the cost in time and manpower for resolving so many cases can often be exorbitant.
With the help of Bot One, many issues that a user may experience can be resolved quickly and without the need for human intervention, resulting in both a boost to customer satisfaction and a reduction to management costs.
*Final design pending.
We support incoming calls from customers. Not only do we support inquiries regarding game content and features, but we can also cope with inquiries in regard to Specified Commercial Transactions.
Campaign Secretarial Support
Support services for all types of events and campaigns such as drawing and contacting winners, and sending out prizes.
A significant amount of resources can be necessary to hold SNS campaigns, e-sports tournaments, and other large-scale events. We can serve as management and provide experienced human resources to ensure these events run smoothly.
Any inquiries may be directed here.
Phone Reception Hours: Weekdays from 10:00 AM to 6:00 PM JST