SUPPORT WORK
Support Work
Service Overview
Protecting User Touchpoints with Integrity
We can respond to user inquiries, monitor comments, provide game reviews, and handle customer research. With our deep understanding of the unique challenges in the gaming industry, we provide long-term support with service you can trust.
Service 01
Email & Inquiry Support
We work closely alongside users to resolve issues quickly and efficiently. By reducing resolution time, we enhance customer satisfaction.
Service 02
Post Monitoring / Review
We offer monitoring for social media platforms in multiple languages, 24 hours a day, 365 days a year. This includes finding posts from users describing issues and providing an immediate response.
Service 03
Game Reviews & Improvement Proposals
We assemble reviewers that best match the potential target market and provide analysis and constructive feedback based on playtesting. We assist our clients at each and every step, be it management or development, from the concept stage to product release, and beyond. Our goal is to provide our clients with analysis tailored to their specific needs.
Service 04
Social Listening
We are able to gather user feedback across multiple social media platforms that can be used to inform future developmental decisions. This feedback can be collected and organized into a comprehensive report to give you the information you need.
Staffing
Staffing
We provide support staff capable of Japanese and multilingual support tailored to your desired structure.
Contact
Feel free to reach out for a consultation.
Share your needs and situation with us, and we will propose an optimal plan. We typically respond within two business days.
CONTACT