Wit One Inc. (hereinafter referred to as "the Company") conducts business activities centered on game operations and customer support. Personal information obtained from customers through business activities and personal information of the Company's employees (including specific personal information, hereinafter, "personal information") is important information for the Company, and we recognize that ensuring the protection of such personal information is an important social responsibility of the Company.

Therefore, the Company handles personal information obtained through business activities in accordance with the following policies, and will fulfill our social responsibility and provide peace of mind to our customers and employees regarding personal information protection.

[Policies]

1. Regarding the Acquisition, Use, and Provision of Personal Information

  • We acquire personal information through lawful and fair means.
  • We use personal information within the scope necessary to achieve the purpose of use.
  • When providing personal information to third parties, we obtain prior consent from the individual.
  • We do not use acquired personal information for purposes other than those intended, and we take measures to prevent such use.
  • If the need for use beyond the intended purpose arises, we will obtain renewed consent for the new purpose before utilizing the information.

2. Regarding Laws, Government Guidelines, and Other Standards (hereinafter, "laws and regulations")

We strive to consistently follow laws and regulations related to the handling of personal information by businesses, inform our employees engaged in Company business (hereinafter, "employees"), and ensure compliance.

3. Regarding Security and Management of Personal Information

  • To prevent risks such as unauthorized access to personal information, leaks, loss, or damage of personal information, we have established and maintain a system for taking prompt corrective measures for the security management of personal information.
  • We conduct inspections and promptly correct any violations or incidents discovered, and implement preventive measures against vulnerabilities.
  • We provide comprehensive security education to employees.

4. Regarding Complaints and Inquiries

Regarding complaints and inquiries related to the handling of personal information, we have established a personal information inquiry contact point with a system that enables us to respond promptly and with honesty.

5. Regarding Continuous Improvement

The Company’s personal information protection management system will be monitored and audited for compliance with internal rules for the protection of personal information, and efforts will be made to detect violations, incidents, accidents, and weak points, which will be reviewed by the management. We will reflect these findings in our management measures and internal rules, and strive to continuously improve our personal information protection management system.
In making improvements, we will comply with laws, regulations, and JIS Q 15001.

Enacted: July 1, 2019 Revised: July 1, 2022

Wit One Inc.
Representative Director: Tomohiro Fujiwara

Personal Information Inquiry Contact Point

If you have any inquiries regarding our Personal Information Protection Policy, please contact us at the following office:

Tōyō Ekimae Building 11F, Tōyō 2-2-20, Kōtō Ward, Tokyo
Tel: 03-6659-8718 (Weekdays from 10:00 to 17:00)


Handling of Personal Information

Regarding the Purpose of Use of Personal Information

Type of Personal Information Purpose of Use Disclosure Category
Information on persons who have requested materials or made inquiries Responses to inquiries, information about services Disclosure
Information on business partners Contact with business partners, performance of contracts, claims for performance, etc. Disclosure
Information regarding recruitment candidates and applicants Recruitment screening and communication Disclosure
Employee information Employment management, including personnel and general affairs Disclosure
Data entrusted by business partners To perform tasks entrusted to the Company such as customer support Non-disclosure

Measures taken for the safe management of personal data in our possession

Establishment of basic policy Our information protection policy is published on the Company’s website
Establishment of regulations We have established rules for each stage of acquisition, use, provision, and disposal, including handling methods, persons in charge, and their duties, and review these rules periodically.
Organizational security management measures Periodic self-inspections, internal audits, and external audits are conducted.
Personnel security control measures Pledges of confidentiality are obtained from employees, and regular training is provided to employees.
Physical security control measures Control of areas where personal information is handled, prevention of theft of equipment and electronic media, etc.
Technical security control measures A system is in place to protect against unauthorized access from outside the company
Understanding of the External Environment Cloud services are used to store personal information, etc.
The data centers for these cloud services are located within Japan.

The Company confirms that the cloud service has appropriate access control and makes efforts to understand the personal information protection systems in these countries and regions.

The services for which the country of the data center cannot be identified are as follows:

Name of service: Google Drive
Reason why the names of the countries cannot be specified: Data is distributed worldwide as a failsafe measure
Information on measures taken by the relevant third party to protect personal information: Google has obtained ISO/IEC 27001, ISO/IEC 27017, and ISO/IEC 27018 certifications.

Procedure for Requests for Disclosure, etc.

The procedure when the Company responds to requests from individuals or their representatives regarding retained personal data held by the Company for notification of purpose of use, disclosure, correction, addition or deletion of content, suspension of use, erasure, suspension of provision to third parties, and records of provision to third parties (hereinafter, "requests for disclosure, etc.") is as follows:

Where to Submit Requests for Disclosure, etc.

To make a request for disclosure, etc., please submit a Personal Information Disclosure Request Form with the required documents attached by email, fax, or mail.

When sending by mail, please use a method that allows us to confirm a record of delivery, such as delivery recorded mail or simplified registered mail.

We would appreciate it if you could write "Request for Disclosure of Personal Information Enclosed" in red ink on the envelope.

Documents to be Submitted for Requests for Disclosure, etc.

When making a request for disclosure, etc., please fill out the prescribed items on the Personal Information Disclosure Request Form.

Identity Verification

We will verify the identity of the person making the Request for Disclosure, etc. by telephone. However, if we are unable to verify the identity of the applicant by telephone, we may ask the applicant to present a copy of his/her driver’s license, certificate of residence, health insurance card, etc.

Request for Disclosure, etc. by Proxy

(1) Documents to verify the identity of the representative (copy)
One of the following: driver’s license, copy of certificate of residence, or health insurance card.

Please prepare a copy with the registered domicile blacked out.

(2) A letter of attorney (the letter of attorney must be stamped by the principal and the certificate of seal registration of the seal must be attached. If the proxy is a legal representative such as a person with parental authority, a document showing the relationship with the principal may be submitted in lieu of a letter of attorney.)

Fees for Requests for Disclosure and Notification of Purpose of Use

A fee of 1,100 yen (including tax) will be charged for each request for disclosure of personal information and notification of purpose of use.
To pay the fee, please transfer 1,100 yen (including tax) by bank transfer.

We will provide you with the bank account information for the bank transfer upon verification of your identity.

We ask that you cover the bank transfer fee.

Please note that if the fee is insufficient or if we cannot confirm your transfer, we will not be able to disclose any information or provide a notification of the purpose of use.

Method of Response to Requests for Disclosure, etc.

We will respond to you by the method you have requested (e-mail, fax, or postal mail).

Name of Certified Personal Information Protection Organization and Contact for Complaint Resolution

If you believe that our company’s management of your personal information is not appropriate, we would like you to file a complaint with us first, but if you are not satisfied with our response, you may file a complaint with the following “Certified Personal Information Protection Organization”.

Japan Users Association of Information Systems Certified Personal Information Protection Organization Secretariat

2F NBF Higashi-Ginza Square, 1-13-14 Tsukiji, Chūō Ward, Tokyo 104-0045
Tel: 03-6264-1318

Please note that the above is not the contact information for inquiries about our products and services.

If you are not satisfied with our response, please contact the above-mentioned “Certified Personal Information Protection Organization”.

Enacted: July 1, 2019 Revised: August 11, 2022

Personal Information Inquiry Contact Point

If you have any questions or complaints regarding personal data held by the Company, please contact the following:

Tōyō Ekimae Building 11F, Tōyō 2-2-20, Kōtō Ward, Tokyo
Tel: 03-6659-8718 (Weekdays 10:00–17:00)
<Personal Information Officer>
Personal Information Protection Manager: Tomohiro Fujiwara